AI-powered auto replies
Use your service, product, and frequently asked questions as the basis for responses.
WhatsApp Customer Service
WhatsApp Chatbot for Business Customer Service
Help customers get answers via WhatsApp, including outside business hours. APPY sets up an AI-based WhatsApp chatbot using your business information, with handover flows to staff when needed.
Start Consultation →Mandatory service fee starting at Rp100.000/month per customer. View details
What we do
Voice messages
Support processing of voice notes according to service configuration.
Knowledge base and corrections
Prepare initial knowledge and refine responses based on accurate business information.
Handover to staff
Define conditions when inquiries should be escalated to your team.
Is this service right for your business?
Suitable for businesses that receive recurring questions about products, prices, service hours, or ordering processes. Specify what information may be shared and the conditions that require human assistance.
Pricing and scope of WhatsApp Customer Service
Business Website from Rp3,5 juta up to Custom Web App Rp20 juta. Final pricing is agreed based on requirements during consultation.
Initial prices follow the selected package and project needs. Final scope must be agreed before work begins.
Third-party WhatsApp fee remains Rp150.000/month, separate from APPY service fees and not eligible for discounts. Meta fees and AI/API usage may apply according to the provider's terms and usage. Cost agreement details are available at checkout.
Mandatory service fee starting at Rp100.000/month per customer. View details
Start Consultation →How to get started
- Fill in your name and email on the consultation form.
- Confirm one available 30-minute consultation slot on Charlie's calendar.
- After confirming, open the Google Calendar invitation and the Google Meet link in your email.
- Discuss requirements, scope, and pricing before starting the project.
Already purchased WhatsApp Customer Service?
Continue number setup using the APPY WhatsApp guide for customers. This guide is intended for customers who have already purchased the service.
Questions about WhatsApp Customer Service
Is the service name WhatsApp Customer Service?
Yes. WhatsApp Customer Service is APPY's offering to set up a WhatsApp chatbot and configure your business's initial knowledge.
What are the costs beyond setup?
There is an APPY service fee and a third-party WhatsApp fee of Rp150.000 per month. Meta fees and AI/API usage may apply according to the provider's terms and usage; check the details at checkout.
When should I follow the number setup guide?
After purchasing APPY's WhatsApp Customer Service. The guide helps you set up the provider account, connect your number, and invite APPY's team for configuration.
Related services
Ready to get started?
Tell us about your business needs during the consultation.
Start Consultation →